May 2007

Our unique MMS enquiry system is launched. Customers can now take a picture of damage on their vehicle and send it directly from their mobile phone to our Head Office at 078 666 00 666. The damage will be assessed by a fully qualified technician to determine the best method of repair. When the postcode and e-mail address is supplied along with images, the enquiry can be processed within 2 hours during the working week. Each enquiry will be handled personally by the PA of the associated technician in the UK.

March 2007

Another 10 technicians were presented with their 10 year service award at the 2007 National Conference held at the Devere Belton Woods Resort in Lincolnshire. With some 35% of our technicians having worked with Dent Devils more than 10 years and three quarters of the entire network for more than 5 years, we can certainly back up our claim to provide the most experienced technicians in the country. The top award for Technician of the year went to Andy Fogarty for his selfless commitment to both customers and fellow technicians. This was demonstrated yet again on receiving his award, with Andy giving thanks to the many people who have helped make his business a success.

September 2006

Andrew Barlow has been appointed as National Accounts Manager for the network. Coming from a motortrade background, Andrew brings a wealth of experience from running Dealerships within a PLC environment. His appointment will consolidate Dent Devils position as the No1 supplier of PDR solutions to the Motor Trade in the UK. Steve Peck commented, “with the PDR Industry very fragmented, we are the only company investing in the management resource that allows our group customers to consolidate their list of suppliers. I am sure that this new position will bring benefit to both customers and technicians alike.”

Further Tooling Developments

Due to the increasing use of aluminium in vehicle panels, we have introduced a range of tools that address the issue of metallic cross contamination during repair. The differing elastic properties of aluminium make it extremely difficult to effect high quality repairs using traditional PDR techniques. As a result, we have been proactive in training our technicians in alterative processes, ensuring that we maintain our position as market leader.

June 2006 - The Big One

January 2006.

To support and assist our growing network of franchisees, Dent Devils have appointed Steve Lamb and Gary Matthews to the positions of Operations Managers. Both Steve and Gary have been franchisees for over eight years and have proven to be extremely proficient technicians. Their technical expertise and understanding of customer requirements will ensure continued high standards of service as supplying partners to most of the top dealer groups across the UK.

Managing Director, Steve Peck (standing) with Steve Lamb (left) and Gary Matthews.

The events of the day started with a presentation by Steve Peck (Managing Director) to Kenny Lovick from Norwich who joined Dent Devils as the first franchisee over 10 years ago. Joining Kenny on the podium, having also been with the company now for over 10 years, were Dave Green (Herts), John Annable (Northants), Mike Price (Staffs), Mark Mulberry (Devon/ Cornwall) and Ian Jeffries (Surrey/ Hants).

The honour of "Technician of the Year" 2005 went to Steve Burdis (Newcastle) for the concerted effort that Steve, supported by the team of Stuart Williams and Martin Mounsey, have made in the North East. Superb technical skills, good leadership qualities and strong customer satisfaction scores, Steve and his team are set to build further in the coming year.